Vettro 360 for SuccessWare

Vettro 360 for SuccessWare enables technicians to manage the entire job process from the field, with minimal support from the central office.

Eliminate the need for technicians to call the central office throughout the day by providing them with all the information they need for each job:

• Customer contact and billing information
• On-site service address and point-to-point directions
• Repair and special instructions
• Replacement parts and equipment details
• Service history, including previous work done
• Agreements, warranties, and future visits required

Enable technicians to accurately track parts by entering the parts number or using standard bar code scanners attached to the phones:

• Allow technicians to enter parts as they work
• Keep accurate records of parts used for each job
• Ensure trucks are always stocked with the right parts
• Automatically update inventory information in your back-end systems

Process payments and generate receipts at point-of-service by connecting portable credit card readers and printers to the phones:

• Accept payments and immediately update customers’ billing information directly from the field
• Provide customers with a detailed receipt after every job
• Reduce credit card processing fees by taking advantage of “card present” transaction discounts

Reduce inefficient technician travel time by providing accurate point-to-point driving directions:

• Access detailed driving directions for each job from the technician’s last customer site or the office
• Request accurate turn-by-turn directions from the technician’s current location to their destination by activating the optional GPS componen