Vettro 360 for ESC

By allowing field technicians to access and update information directly with the ESC system, contracting businesses are able to eliminate the heavy volume of phone calls between field workers and the central office, as well as errors associated with traditional paper-based processes. This sophisticated solution provides a cost-effective way for small and medium sized businesses to maximize revenue-generating time for both field and office workers and minimize costs associated with inefficiencies, such as administrative tasks, lost parts, and invalid transactions.

Access Complete Job and Customer Detail At All Times:

Technicians equipped with Vettro’s application, powered by ESC, can now access critical job information previously available only through calling the central office—all through their Nextel cell phones:

On-site service address and point-to-point directions;
Customer contact information;
Replacement parts and equipment details;
Service instructions;
Service history, including previous work done; and,
Agreements, warranties, and future visits required.
Improve Field Workforce Management Using Enhanced GPS/Mapping Capabilities

The Vettro-ESC combined solution adds enhanced location-based services to the ESC back-end by leveraging the GPS capabilities in mobile devices. Robust geo-data, including tracking and bread-crumbing information is displayed in an easy-to-use mapping interface, along with relevant mobile worker details such as technician job status. This visual display of field service operations gives the central office a quick, comprehensive view of the entire workforce and even allows dispatchers to send driving directions and messages directly to the technicians.

Dispatch the Right Technician, with the Right Parts, at the Right Time:

With one touch of a button, technicians can also send job status updates in real-time. By coupling this information with the application’s GPS capabilities, the central office can easily dispatch the closest, most available technician to the right jobs, maximizing overall productivity.