Vettro Introduces New Mobile IT Help Desk Software for HP ServiceCenter; Solution Provides ''Out of the Box'' Functionality for BlackBerry(R) and Windows Mobile Devices
New York, NY—Aug 23, 2006—
Vettro, the market leader in on-demand mobile business applications, today introduced Vettro 360 for HP ServiceCenter as the fastest deploying mobile IT help desk software on the market. Vettro 360 is a robust on-demand mobile service with "out of the box" support for HP ServiceCenter, HP's IT service management solution (formerly Peregrine ServiceCenter).
Vettro 360 is built on the 6th generation of Vettro's on-demand mobile technology and includes a seamlessly integrated configuration console, enabling rapid deployment of highly customized ServiceCenter environments for BlackBerry(R) or Windows Mobile users. Vettro's configuration console eliminates the months of custom integration required by competitive mobile solutions and allows deployment of complex ServiceCenter incident customizations in just a few days with no coding required.
Vettro 360 for ServiceCenter equips service management technicians with the ability to fully interact with incidents and related details in real-time via mobile devices, dramatically improving productivity and quality of IT service delivery. Technicians can access all relevant, up-to-date incident details, as well as create, update, and act upon single or multiple service requests. Vettro 360 for ServiceCenter is designed to dramatically improve response time and facilitate prioritization based upon severity levels, ultimately ensuring service level agreements are met and increasing the number of service requests closed per technician. Offline capabilities allow users to continue working without disruption even when outside of network coverage, with all data automatically queued for re-transmission as soon as a network connection is detected.
"We were truly amazed at how quickly Vettro 360 deployed in our HP ServiceCenter environment," said Kendall White, Director of Information Technology at Carilion Clinic, a Virginia-based healthcare network and long-time ServiceCenter customer. "Vettro's console easily handled our ServiceCenter customizations. We had our configurations for Vettro 360 for ServiceCenter done and on our BlackBerries in about a day and a half."
Vettro 360 for HP ServiceCenter delivers the most comprehensive mobile support for ITIL processes, including:
- Complete Mobile Access To Incident And Change Management Queues - eliminates time wasted going back and forth to a central location or on the phone to get more information.
- Real-time Notifications - greatly enhances organizations ability to meet and exceed SLA's.
- Offline Support - works in or out of a wireless coverage, automatically syncs with ServiceCenter when wireless coverage is present.
- Easy Evolution - Vettro's console, available from within the ServiceCenter client, supports lightning-fast deployment of new ServiceCenter configurations as your business requirements change.
Vettro 360 also leverages Vettro's unique hybrid mobile technology, allowing on-premise systems to enjoy all the benefits of an on-demand mobile deployment. This includes:
- Over-The-Air Client Installation & Updates - No need to recall devices from the field.
- Auto-Adapting Service Architecture - Changes made to the ServiceCenter configuration are automatically reflected by the Vettro 360 client
"Prior to the introduction of Vettro 360, deploying mobility for ServiceCenter required significant costly integration work with the end result being limited mobile functionality," said Matt Finkelstein, Vettro General Manager for Field Service Applications. "Vettro customers can now cost efficiently deploy 1 to 10,000 mobile ServiceCenter users and manage that deployment directly from within the ServiceCenter environment. We estimate our customers will enjoy a typical operational savings of $5 - $10 per incident, which can result in millions of dollars per year in savings for ServiceCenter based organizations."
Vettro's suite of mobile applications currently powers more than 200 Enterprise customers with users deployed in 30 countries.
Vettro 360 for HP ServiceCenter is a HP certified solution and is available today from Vettro. To learn more, visit http://www.vettro.com/hp
