The first on-demand
experience for ServiceCenter users in a highly portable, addictive
package.
 ServiceCenter users can now leverage mobile devices to quickly improve
productivity and quality of IT service delivery. Vettro 360 for ServiceCenter
enables IT organizations to manage the entire Incident and Change Management
process while away from their desktops in real-time. Users can fully
access service management queues, update trouble ticket status, enter
corrective actions, as well as create trouble tickets directly from
the mobile device.
Built Into Your ServiceCenter
Vettro 360 for ServiceCenter is packaged with a graphical configuration
utility that installs directly into your ServiceCenter
environment and seamlessly connects all your data in ServiceCenter
with Vettro 360 running on your wireless device.
The configuration tool gives users the instant
ability to edit or customize preferences, settings, as well as user
data profiles that
affect how you view and use Vettro 360 for ServiceCenter. All
edits made within ServiceCenter are automatically detected and ported to the wireless
device, minimizing the need for dual development or maintenance.
As a Complete, Out-Of-The-Box Mobile Application That Installs Wirelessly
in a Matter of Minutes, Vettro FieldMaster:
 Enables users to dispatch, update, and close out incidents from
their mobile device in real-time. - Provides full access to incident
queues, with the ability to update incident status, enter corrective
actions, as well as create incidents on the device.
- Receive real-time
notification of incident requests with full details anywhere, anytime
- Dramatically
improves response time and facilitate prioritization based upon
severity levels
- Ensures service level agreements are met and increase
the number of service requests closed
Built-In Change Management Support:
- Allows users to access complete Change Management details
to approve, deny, and retract change approvals directly from their
wireless device
- Approvers and reviewers can reassign changes; execute
close phase; view related Records; approve, deny, or retract
changes; assign and work tasks, and view associated inventory
- Ensures the entire service
management process is optimized
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