|
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||||||||||
| V360 for IT Service Management adds significant manpower to your IT operations by delivering industry leading features and a low total cost of ownership with a 100% on-demand infrastructure. Featured BenefitsIncrease capacity by reducing non-productive time.
Improve customer satisfaction by lowering the average time to resolution.
Improve SLA compliance with minute-to-minute incident visibility.  
|
|||||||||||||||||||
|
|||||||||||||||||||
Don't rely on a desktop connection to update your incident tickets, do it from your mobile device. No more walking back and forth or waiting until the end of the day to update your service management system. Give users full mobile access to incident inboxes, allow them to update status, enter corrective actions, as well as create incidents on the device.
Getting more tickets closed more quickly means that you are adding productivity
to the business as a whole.
Keep
your finger on the pulse of your operations and have the data you
need to react quickly. No more emails or pages with limited information - notify
users when SLA alarms are nearing and give them actionable access
to the data they need anywhere, any time. 
