This white paper surveys both IT process improvement and mobile technology
deployment, recognizing their interrelationship, and provides an in-depth
discussion of the growing trend and implementation of ITIL mobility.
This paper also:
- Delves deeper into what aspects of the
ITIL framework are most amenable to mobility enhancement and why
- Shows the relevance of mobile technology
to enablement of non-IT processes, such as distribution, and how
that impact morphed over time to such an extent that the process itself
was transformed
- Provides a real-world example of how mobile
technology improved cycle times in one company's Incident Management
process
- Predicts how mobile technologies will
evolve to enable even more ITSM processes
- And much more
